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Refund and Returns Policy

Refund Policy:

Refunds are only applicable with any of the following condition met:

  • No game has been played on the account by the buyer.
  • You have been provided with a wrong account mistakenly.
  • The rank has not been what it was upon purchase.

In case of an account being compromised or locked, the customer must notify us as soon as possible so we can try recovering the account within the next three business days once the complaint has been received. We will not be held accountable if the compromised account gets a hardware ban or temporary suspension.

Any account purchased from us and is hardware banned due to cheats or any other illegal activity used by the end user will not be entertained by us.

We will not be responsible for any account sold by the end user to any other person.


Glossary of Terms:

RIOT VANGUARD (Anti-Cheat): If a user connects to a VVAC-Secured server from a computer with identifiable cheats installed, the VVAC system will ban the user from playing that game on VVAC-Secured servers in the future. The VVAC system reliably detects cheats using their cheat signatures. Any third-party modifications to a game designed to give one player an advantage over another is classified as a cheat or hack and will trigger a VVAC ban. This includes modifications to a game’s core executable files and dynamic link libraries. While server admins may choose to ban specific players, server admins cannot VVAC ban players.

The following will not trigger a VVAC ban:

  • Using chat programs like XFire or Overwolf
  • System hardware configurations
  • Updated system drivers, such as video card drivers

We recommend contacting us for assistance if you experience any issues receiving or using our accounts.

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